Privacy Policy

1. Information we process

• Orders: your email, selected product, order number, language, dates, payment status and delivery records.
• Support: the name and contact details you provide, messages and relevant order context. Telegram interactions may include your numeric user ID and language.
• Technical information: IP address, approximate location, browser, device, language, pages visited and referral or campaign information.
• Payments: transaction references, amounts, currency and gift-card codes you submit. Payment credentials entered on an external provider's page are handled by that provider.

2. Purposes and legal grounds

We use this information to fulfil orders, deliver products, handle payments and support, prevent fraud, maintain the website and understand its use. Where applicable, processing relies on the contract with you, legal obligations, legitimate interests in security and service improvement, or consent where required. Automated security checks may block suspicious requests; contact support if this affects you.

3. Cookies and reminder tracking

Cookies and similar storage support sessions, private order access and language selection. The language preference lasts up to one year. Renewal reminders may record delivery, link clicks and resulting purchases; their attribution cookie lasts seven days. You can unsubscribe using the reminder's link. Browser controls let you block or delete cookies, but some functions may stop working.

4. Service providers and sharing

Relevant data may be handled by hosting and product suppliers, Cloudflare for security, Crisp for support, SMTP2GO for email, and Telegram or the payment provider you choose, including Heleket. Providers may process data outside your country under their own terms and applicable transfer rules. Contact us for details. We do not sell personal data. External websites have their own privacy policies.

5. Retention

Website analytics are retained for up to 90 days. Order, payment and support records are retained as needed for delivery, enquiries, disputes, security and applicable legal obligations. Backups expire through rotation. You may ask us about the retention period for a specific record.

6. Security

We use access controls, encrypted connections and protection for sensitive stored data. No system is completely secure. Do not send passwords, bank-card details or unnecessary sensitive information through support.

7. Your rights

Depending on applicable law, you may request access, correction, deletion, restriction or portability of your data, object to processing and withdraw consent without affecting earlier lawful processing. You may complain to your competent data-protection authority. Contact [email protected]; we may need proportionate identity verification before disclosing or changing records.

8. Changes

Updates to this notice will be published here with a revised date. Contact us if you need clarification about how your data is used.